Return Policy
🔄 Return & Refund Policy
All Madison Karaoke (MK) products are custom-built and prepared specifically for each order. Our goal is always to make sure you receive the product that best fits your needs, and we’re happy to work with you to make things right if there’s an issue.
📘 Karaoke Books
If you have a concern with a book order, please contact us. We’ll review the situation and work with you to reach a fair solution so you end up with a product you’re happy using. Customer satisfaction matters to us, and we stand behind the quality of our books.
💾 Karaoke Drives & Digital Media Products
Because drives are custom-loaded with proprietary digital content, returns are generally not accepted once shipped. In limited cases where a return is authorized, a restocking fee of up to 30% may apply. This helps cover labor, preparation time, and protects against misuse of custom products.
🔧 Drive Reliability
If a drive fails within one year of purchase, we’ll work with you to arrange a replacement. Please contact us for assistance before sending anything back.
📩 If you’re unsure which product is right for you, feel free to reach out before purchasing — we’re always happy to answer questions and help you choose with confidence.
All Madison Karaoke (MK) products are custom-built and prepared specifically for each order. Our goal is always to make sure you receive the product that best fits your needs, and we’re happy to work with you to make things right if there’s an issue.
📘 Karaoke Books
If you have a concern with a book order, please contact us. We’ll review the situation and work with you to reach a fair solution so you end up with a product you’re happy using. Customer satisfaction matters to us, and we stand behind the quality of our books.
💾 Karaoke Drives & Digital Media Products
Because drives are custom-loaded with proprietary digital content, returns are generally not accepted once shipped. In limited cases where a return is authorized, a restocking fee of up to 30% may apply. This helps cover labor, preparation time, and protects against misuse of custom products.
🔧 Drive Reliability
If a drive fails within one year of purchase, we’ll work with you to arrange a replacement. Please contact us for assistance before sending anything back.
📩 If you’re unsure which product is right for you, feel free to reach out before purchasing — we’re always happy to answer questions and help you choose with confidence.
Questions? We are here to help. Reach out here - Contact Page
MK Pro Series - *Upgate option